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| Frequently Asked Questions |
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questions? Hopefully, we've got answers! Since we want your vacation experience at CheapCaribbean.com to be as easy as possible, here are some frequently asked questions with some frequently used answers! |
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Who is CheapCaribbean.com? That's a good place to start! Begun in December 2000, CheapCaribbean.com, Inc. was started by a family who enjoys spending as much time in the Caribbean and Mexican sun as possible! With so much confusion in the internet travel industry as to the "lowest possible price", we decided to offer luxurious vacation packages, resorts, villas, cruises, flights, auctions, and car rentals at the most affordable price we could find…anywhere! Since we first opened our internet doors, the response has been so overwhelming we hardly have anytime to lay on the beach…what happened! |
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How do you have such great prices? Wouldn't you like to know! Actually, we have thousands of companies, suppliers, resort owners, agencies, etc. who provide us with the lowest possible price on the best available vacations, and we simply pass the savings along to you! Did you know during the course of a year, it's estimated that over five million rooms, cabins, and airline seats to the Caribbean and Mexico are empty? We simply search for the most discounted deals to our favorite tropical destinations and offer them at the lowest possible rates allowed by our vendors. |
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How does the reservation procedure work? We try to make the reservation process as easy as possible at CheapCaribbean.com. Simply find the vacation package, resort, villa, cruise, flight, auction, or car rental you are looking for and either book online or call our toll free reservation center. We will confirm your reservation in 24-48 hours based on CheapCaribbean.com availability. Should you have questions, we can be reached online 24 hours a day at reservations@cheapcaribbean.com. Nearly all confirmation documents can be sent via an email attachment, which you simply print and present at check in. |
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Do I have to pay by credit card? Our current available inventory changes so rapidly that waiting even an hour could mean the vacation you wanted is no longer available. By making a credit card payment, we can immediately begin confirming the reservation request. We do accept MasterCard, Visa, American Express, and Discover as a convenience to our customers. We also accept certified checks and money orders, but a reservation cannot be confirmed until payments have been cleared by our bank. |
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Can I cancel my vacation if my plans change? REVISIONS/CHANGES |
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WHAT ARE THE TERMS AND CONDITIONS OF THE CHEAPCARIBBEAN.COM SAVINGS CARD? Rebate submissions must be received no later than 30 days after completion of travel. Any submissions received after 30 days of the return date will not be processed. Rebate forms must be filled out completely and legibly, front and back. Limit of ONE CLAIM PER RESERVATION; any additional submissions/addendums will not be processed. Only one savings card can be used per reservation. Illegible, invalid, mutilated receipts or copies of receipts will not be honored. Handwritten receipts from vendors must indicate vendor name, location and date and will be accepted up to $200 USD total (sum of all combined). Tips handwritten in on restaurant receipts will not be counted. Customer’s lists without accompanying receipts will not be honored. Purchases must indicate to have been made while at the destination of the reservation while on vacation with CheapCaribbean.com; purchases made during transit to/from destination do not qualify. Itemized receipts are preferred. For receipts which do not clearly specify if in foreign or US currency, the lesser rate will be used to calculate refund amount. Copies of credit card/bank statements will be accepted and are recommended to facilitate currency conversion as long as accompanied by the original sales receipts. For receipts denominated in foreign currency unaccompanied by credit card/bank statements, the refund amount will be computed using the average monthly exchange rate applicable on the first day of travel. All receipts subject to review/approval by CheapCaribbean.com; once a claim is processed, all refund amounts are final. If these terms and conditions are not met, rebate will not be processed and the claim can NOT be resubmitted. CheapCaribbean.com is not responsible for lost, postage due, late, mutilated, illegible or misdirected submissions. No claims against “lost” materials will be honored. Certified delivery is suggested. Materials received become the property of CheapCaribbean.com and will not be returned. Travel is required; cancelled bookings are no longer eligible for a rebate. Land-only bookings are only eligible if reservation is for 5 nights or longer. Offer cannot be combined with any other offer or promotion. For redemption; a maximum of $100 per reservation may be applied. A maximum of $50 per reservation may be applied for single travelers. CheapCaribbean.com and its associates reserve the right to audit any claims, request additional information, and nullify claims which cannot be substantiated, as well as to change without notice the Terms and Conditions, modify the offer, or end the offer at anytime without notice. Offer valid in the United States only. Void where prohibited by law. Send receipts along with the Savings Card Form to: CheapCaribbean.com Rebate Department Savings Card Receipts 2359 Hwy 70 SE #236 Hickory, NC 28602 |
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What type of travel documents do I need in the Caribbean and Mexico? U.S citizens must present a valid U.S. passport when traveling via air/sea between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. U.S. citizens returning directly from a U.S. territory are not considered to have left the United States and do not need to present a passport. U.S. territories include the following: Guam, Puerto Rico, the U.S. Virgin Islands, American Samoa, Swains Island, and the Commonwealth of the Northern Mariana Islands. |
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How do I know you're not a scam? How could you! We understand travel can be an uncertain venture on the internet, so we at CheapCaribbean.com, Inc. have taken several measures to ensure you feel comfortable making a reservation on our site. As a member of IATAN (International Airlines Travel Agent Network), ASTA (American Society of Travel Agents), and CLIA (Cruise Line International Association) we belong to the three largest governing bodies of travel agencies in North America. Incorporated in Delaware, we carry a $1,000,000 errors and omissions insurance policy and conduct all credit card transactions over our secure processing system. Please see our privacy policy in regards to the use of information collected on our site. |
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How do I get in touch with you? We try to make it easy for you to reach us at CheapCaribbean.com! You can either email us 24 hours a day, 7 days a week at reservations@CheapCaribbean.com, call us toll free at the number listed below, chat with a travel specialist, or write us at the mailing address listed below. Our toll free reservation center is open every day, even weekends! |
